Frequently Asked Questions

FAQs about the Requirements and the Restrictions for this Transaction:

• Am I eligible to renew facility official business certificates on-line?
• What information and documents do I need to renew facility certificates on-line?
• Can I renew facility certificates on-line if the address of the facility changed?
• Can I renew a facility certificate early?  Can I renew a facility certificate if the facility certificate expired?
• Can I renew facility certificates on-line if an owner, partner or officer of the company was convicted of a felony or misdemeanor of forfeited bail for a felony or misdemeanor?

FAQs about the Hours, the Payment, and Other Questions about This Transaction:

• Is this transaction always available? What are the hours for this transaction?
• What is the cost to do this transaction on-line? Does the DMV charge a higher fee to do this transaction on-line?
• How do I pay for this on-line transaction?
• Does the DMV protect my credit card information and my personal information on the Internet?
• How do l I know the amount that is charged to my credit card?
• Why do I need a Confirmation Number?
• How will I know if my transaction was processed?
• Will I receive a receipt or proof that my facility license renewal was processed?
• Can I cancel this transaction?
• When will I receive my renewed facility certificates?

Important Information from the U.S. EPA: See the U.S. Environmental Protection Agency (EPA) web site for the information about the control of motor vehicle waste fluids.

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FAQs About the Requirements, the Restrictions, and Eligibility for This On-line Transaction

What information and documents do I need to renew facility certificates on-line?

To renew facility certificates on-line, your web browser must permit cookies, and you must have these items or this information:

• The facility number and one validation number from a valid official business certificate issued to the facility by the NYSDMV. See the sample certificate.  If the facility has more than one certificate, you can renew the other certificates when you enter a validation number from any one certificate.
• The ZIP code of the facility.
• An e-mail address that is not blocked and not protected so the DMV can send your order confirmation to you. Your e-mail program must be able to receive e-mail from addresses that include the domain: dmv.state.ny.us.
• Your name and title as an owner, partner or officer of the facility.
• A credit card or a debit card that the DMV accepts.
• A pen or a pencil and a piece of paper, or a printer, to record your Confirmation Number.

Can I renew facility certificates on-line if the address of the facility changed?

No, you cannot renew a facility certificate on-line if the address of the facility has changed and you did not amend the address of the facility.  Get the information and the form MV-235G to amend the facility address.

Can I renew a facility certificate early? Can I renew a facility certificate if the facility certificate expired?

You can renew a facility certificate if the facility certificate will expire within the next 60 days or if the facility certificate expired within the last six months.

Can I renew facility certificates on-line if an owner, partner or officer of the company was convicted of a felony or misdemeanor of forfeited bail for a felony or misdemeanor?

No.  If an owner, partner or officer of the company that owns or operates the facility has a felony or misdemeanor conviction or forfeit since the last facility certificate renewal, complete form VS-2 (Facility Renewal Application). If you need form VS-2, call DMV Vehicle Safety Services at (518) 474-0919. Send the completed form to the address listed on the form.

FAQs about the Hours, the Payment, and Other Questions about This On-line Transaction

Is this transaction always available? What are the hours for this transaction?

This transaction is normally available 24 hours a day, 7 days a week.

What is the cost to do this transaction on-line? Does the DMV charge a higher fee to do this transaction on-line?

There is no additional cost to do this transaction on-line. The fee is the same fee that is charged when you pay by mail or at a DMV office.

The transaction page will show the amount of your payment before you complete the transaction.

How do I pay for this transaction?

You must use a credit card or an acceptable debit card to pay for this transaction. The DMV accepts these credit cards:

• American Express® Card
• Discover Card®/Novus®
• MasterCard®
• VISA® Card

You can use a debit card if the debit card MasterCard® or Visa® and the card does not require you to enter a personal identification number (PIN).

Does the DMV protect my credit card information and my personal information on the Internet?

The DMV uses secure socket layering (SSL) to protect your information. The DMV encrypts your credit card information and your personal information so other Internet users cannot read the information. Read the DMV Privacy and Security Statement.

How do I know the amount that is charged to my credit card?

When you verify the information about your facility certificate renewal, you will see the amount that the DMV will charge to your credit card. You will see the amount before you submit your payment. If you do not submit your payment, the DMV will not charge the fee to your credit card.

The amount of the payment is also displayed on the confirmation page, the confirmation e-mail message, and your credit card statement.

Why do I need a Confirmation Number?
How will I know if my facility license renewal was processed?
Will I receive a receipt or proof that my transaction was processed?

You need your Confirmation Number if you contact the DMV about your on-line transaction. After you select the button that displays the words, "Submit My Payment," you will see a confirmation page in your browser window. The confirmation page displays your Confirmation Number and other information about your transaction.

When the confirmation page appears in your browser window, write your Confirmation Number on a piece of paper. Do not try to print or to reload the confirmation page. Some browsers can erase your payment information from the page if you try to print or to reload this page.

The confirmation page can take several seconds to appear. If the confirmation page does not appear immediately, do not select the button to submit your payment again. If you select the button more than one time, you can receive an error message. Wait for the confirmation page to appear.

Your Confirmation Number also appears in the e-mail confirmation message that you will receive after you submit your payment.

Can I cancel this transaction?

No. Make sure that you require the transaction before you complete the transaction. After you select the button that displays the words "Submit My Payment," you cannot cancel the transaction.  Do not contact the DMV to request that the DMV cancel your transaction.

When will I receive my renewed facility certificates?

Your renewed facility business certificates normally arrive by mail in seven to 10 business days.