Frequently Asked Questions

FAQs about the Requirements and the Restrictions for this Transaction:

• Am I eligible to do this transaction? What accident reports can I order and access on-line?
• What information and documents do I need to do this transaction on-line?

FAQs about Hours, Payment, and Other Questions about this Transaction:

• Is this transaction always available?  What are the hours for this transaction?
• What is the cost to do this transaction on-line?  Does the DMV charge a higher fee to do this transaction on-line?
• How do I pay the search fee and the report fees?
• Does the DMV protect my credit card information and my personal information on the Internet?
• How do I know the amount that is charged to my credit card?
• Why do I need a confirmation number?
• How will I know if my transaction was processed?
• Will I receive a receipt or proof that my transaction was processed?
• What can I do if I misplace a PDF documents that contains an accident report I ordered?
• Can I cancel this transaction?

Top of Page

FAQs about Hours, Payment, and Other Questions about this Transaction

Is this transaction always available? What are the hours for this transaction?

This transaction is normally available 24 hours a day, 7 days a week.

What is the cost to do this transaction on-line? Does the DMV charge a higher fee to do this transaction on-line?

There is no additional cost to do this transaction on-line.  The search fee is the same fee paid for other electronic searches. The report fee is the same fee paid to order an accident report by mail.

The transaction page will show the amount of your payment before you submit your search or order reports.

How do I pay the search fee and the report fees?

You must use a credit card or an acceptable debit card to pay for this transaction on-line. The DMV accepts these credit cards:

• American Express® Card
• Discover Card®/Novus®
• MasterCard®
• VISA® Card

You can use a debit card if the debit card was issued by MasterCard® or Visa® and the card does not require you to enter a personal identification number (PIN).

Does the DMV protect my credit card information and my personal information on the Internet?

The DMV uses secure socket layering (SSL) to protect your information. The DMV encrypts your credit card information and your personal information so other Internet users cannot read the information. Read the DMV Privacy and Security Statement.

How do I know the amount that is charged to my credit card?

Note that in this transaction you pay the search fee separately from the fees for any reports you order.

When you verify the information about your payment, you will see the amount that the DMV will charge to your credit card. You will see the amount before you submit your payment. If you do not submit your payment, the DMV will not charge the fee to your credit card.

The amount of the payment is also displayed on the confirmation page, the confirmation e-mail message, and your credit card statement.

Why do I need a Confirmation Number?
How will I know if my transaction was processed?
Will I receive a receipt or proof that my transaction was processed?

You need your Confirmation Number if you contact the DMV about your on-line transaction. After you select the button that displays the words, "Submit My Payment," you will see a confirmation page in your browser window. The confirmation page displays your Confirmation Number and other information about your transaction.

When the confirmation page appears in your browser window, write your Confirmation Number on a piece of paper. Do not try to print or to reload the confirmation page.  Some browsers can erase your transaction information from the page if you try to print or to reload this page.

The confirmation page can take several seconds to appear. If the confirmation page does not appear immediately, do not select the button to submit your payment again.  If you select the button more than one time, you can receive an error message. Wait for the confirmation page to appear.

Your Confirmation Number also appears in the e-mail confirmation message that you will receive after you submit your payment.

What can I do if I misplace a PDF documents that contains an accident report I ordered?

Within seven calendar days of your order, you can use the Report Confirmation Number from the transaction and your e-mail address to access the reports you ordered again. If it is more than seven days since your order, you must submit a new search and pay the search fee and the reports fees again.

Can I cancel this transaction?

No. After you select the button that displays the words "Submit My Payment," your payment is submitted. You cannot cancel the transaction after you submit your payment.